Frequently Asked Questions
Everything you need to know about buying and selling pre-loved luxury.
How do you guarantee the authenticity of your items?
Every item at Designer Exchange undergoes a rigorous multi-point inspection by our team of in-house experts. We verify materials, stitching, hardware, and date codes to ensure 100% authenticity, backed by our lifetime money-back guarantee.
What is the condition of the designer pieces?
We use a standardized grading system ranging from 'Brand New with Tags' to 'Fair'. Detailed condition reports and high-resolution photographs are provided for every product so you know exactly what to expect before purchasing.
How long does shipping take?
Orders are typically processed within 1-2 business days. Domestic shipping usually arrives within 3-5 business days, while international delivery can take between 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 14-day return window for online purchases. Items must be returned in their original condition with all Designer Exchange security tags attached to be eligible for a full refund.
Do you offer payment plans?
Yes, we partner with major providers like Klarna and Afterpay to offer flexible, interest-free installment plans, allowing you to secure your favorite luxury pieces and pay over time.
Can I sell my designer bags to you?
Absolutely. You can submit photos of your items through our 'Sell' portal to receive a preliminary quote. We offer competitive rates for both direct buyouts and consignment services.